Read our full Terms & Conditions here.
Hoffman Heating & Cooling respects your privacy as our website visitors, and we commit to keep your personal information completely secure. We developed this privacy policy to describe how we collect and process your personal data.
INFORMATION WE COLLECT
Hoffman Heating & Cooling collects personal data, including names, gender, enterprise name, postal and email address, phone number, login details, and more. We also collect other information you provide to us as well as the contents of the messages you sent or the information you provided for our customer service support.
You may need to provide personal data before you use our products and services. In some cases, you may choose not to disclose your personal information to us. However, opting not provide your personal information may also mean that we cannot deliver you a certain product or service or respond to the issues you have raised.
WHAT DO WE USE YOUR INFORMATION FOR
We may use your personal data for the following purposes:
- Contact you with consent and send updates and notices about our products and services that may interest you
- Fulfill your service requests and transactions as well as provide technical support
- Provide you with better and customized user-experience
- Improve our products and services through research and data analysis
- Perform and improve our anti-fraud and loss prevention programs
- Comply with applicable legal requirements and industry standards
DATA SECURITY
Your personal information’s security is important to us. We use technical measures to safeguard your data from unauthorized access, loss, damage, or disclosure. We use cryptographic technology to keep your data confidential and only allow authorized access to it.
COOKIES
Hoffman Heating & Cooling uses a small piece of data called “cookies” on your device. A cookie is a text file that consists of website names, identifiers, and characters and numbers stored by the server on your device. It is used to improve user experience.
SMS Messaging
This section outlines our policy regarding SMS messaging and applies to all individuals who provide their mobile phone number and consent to receive text messages from us.
Consent and Privacy:
By providing your mobile phone number and consenting to receive SMS messages, you agree to receive text messages from Hoffman Heating & Cooling at the number you provided. Your consent to receive SMS messages is not a condition of purchase.
We obtain consent to send SMS messages in the following ways:
- Website Forms: Opt-in checkboxes on website forms with clear and concise language explaining the purpose of providing your phone number.
- Keywords: Texting specific keywords to a designated short code.
- Verbal or Written Consent: Providing your phone number and explicitly agreeing to receive SMS messages during a conversation or in writing.
For all methods of obtaining consent, we provide a link to this Privacy Policy, which includes:
- Third-Party Sharing: A clear statement that the information obtained as part of the SMS consent process will not be shared with third parties.
- Information Usage: Detailed information on how we collect, use, and share your personal information.
Terms of Service:
- Message Content: You can expect to receive the following types of messages:
- Customers and Guests: Updates regarding your orders, deliveries, reservations, promotions, and other relevant information.
- Job Applicants: Information about your application status, interview invitations, onboarding materials, and other employment-related updates.
- Messaging Disclosures:
- Frequency: Message frequency may vary.
- Rates: Message and data rates may apply.
- Opt-Out: You can opt out of receiving SMS messages at any time by texting “STOP” to the number you received messages from.
- Help: For assistance, text “HELP” to the number you received messages
UPDATES
Our privacy policy statement and practices may be updated anytime to comply with regulatory requirements and changes in applicable laws, adapt to new protocols, and align with the industry’s best practices and business purposes.
Please feel free to contact us if you think we’re not abiding with our privacy policy.